The following instructions are for Rady Children's Hospital orders only

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FREE PICKUP AT MARKETING OFFICE – INSTRUCTIONS

Quick Summary

Production time: 2–3 weeks
Wait after confirmation: 2–3 days before pickup
Pickup at: Suite 200 (ring bell)
Backup help: Suite 201
Hours: Mon–Fri, 9am–4pm
Shipping option available with 1–2 day SoCal delivery

Quick Links:
Order Production Pickup Timing Location How to Pick Up Hours Shipping Option Order Issues

If you selected Free Pickup at Marketing Office at checkout, please review the steps below to receive your order:

1. Order Production

All items are made-to-order
Please allow 2–3 weeks for production before your order is ready
You will receive an email confirmation when your order has been completed

2. Pickup Timing

After receiving your confirmation email, please allow 2–3 additional days for your order to be delivered to the Marketing Office and made available for pickup

3. Pickup Location

Rady Children’s Marketing
Suite 200, Health Services Plaza
3665 Kearny Villa Rd
San Diego, CA

4. How to Pick Up Your Order

Schedule your pickup by emailing marketingea@rchsd.org
Go to Suite 200 (Marketing Office) at the agreed upon time
The suite door is locked, but there is a doorbell outside
Ring the bell for access
Once inside, go to the storage room on the right where your order will be located

If no one answers at Suite 200:

Visit Suite 201 (across the hall) for assistance
The doorbell may ring to both suites

5. Pickup Hours

Monday – Friday
9:00 AM – 4:00 PM

6. Prefer Shipping Instead?

You may choose to have your order shipped directly to you at checkout
USPS rates apply, though orders may ship via USPS or UPS depending on the package
All orders are produced in San Diego
Typical transit time for Southern California addresses is 1–2 business days

7. Order Questions or Issues

If you have any questions about your order, or if there are any issues such as damage, defects, or errors, please contact:
Email: dropship@rgbcommerce.com