The following instructions are for Rady Children's Hospital orders only
Back to Rady Children's Product
FREE PICKUP AT MARKETING OFFICE – INSTRUCTIONS
Quick Summary
- Production time: 2–3 weeks
- Wait after confirmation: 2–3 days before pickup
- Pickup at: Suite 200 (ring bell)
- Backup help: Suite 201
- Hours: Mon–Fri, 9am–4pm
- Shipping option available with 1–2 day SoCal delivery
Quick Links:
Order Production Pickup Timing Location How to Pick Up Hours Shipping Option Order Issues
Order Production Pickup Timing Location How to Pick Up Hours Shipping Option Order Issues
If you selected Free Pickup at Marketing Office at checkout, please review the steps below to receive your order:
1. Order Production
- All items are made-to-order
- Please allow 2–3 weeks for production before your order is ready
- You will receive an email confirmation when your order has been completed
2. Pickup Timing
- After receiving your confirmation email, please allow 2–3 additional days for your order to be delivered to the Marketing Office and made available for pickup
3. Pickup Location
Rady Children’s Marketing
Suite 200, Health Services Plaza
3665 Kearny Villa Rd
San Diego, CA
4. How to Pick Up Your Order
- Schedule your pickup by emailing marketingea@rchsd.org
- Go to Suite 200 (Marketing Office) at the agreed upon time
- The suite door is locked, but there is a doorbell outside
- Ring the bell for access
- Once inside, go to the storage room on the right where your order will be located
If no one answers at Suite 200:
- Visit Suite 201 (across the hall) for assistance
- The doorbell may ring to both suites
5. Pickup Hours
- Monday – Friday
- 9:00 AM – 4:00 PM
6. Prefer Shipping Instead?
- You may choose to have your order shipped directly to you at checkout
- USPS rates apply, though orders may ship via USPS or UPS depending on the package
- All orders are produced in San Diego
- Typical transit time for Southern California addresses is 1–2 business days
7. Order Questions or Issues
If you have any questions about your order, or if there are any issues such as damage, defects, or errors, please contact:
Email: dropship@rgbcommerce.com
