Custom Team Order FAQ
Have questions about ordering custom team apparel? You're in the right place. Here are answers to the questions we hear most often.
Minimum Order Quantities
What is the minimum quantity for a custom team order?
Our standard custom team orders require a minimum of 12 pieces per design. This minimum helps us deliver consistent decoration quality and competitive pricing for your team.
Can I place a small or single-item custom order?
We understand that not every need is a full roster order. For small runs or single-item requests, please submit a quote request and describe your situation — we'll let you know what options are available and whether a small-run order can be accommodated.
Team Counts & Roster Changes
How does my team size affect the order?
Your total team count determines the quantity per size/style, which directly affects per-unit pricing — larger orders typically unlock better per-piece rates. When you request a quote, include your full expected roster count so we can give you the most accurate pricing.
Can I add or remove players after the order is placed?
Order changes (including roster additions) must be requested as early as possible and before your order enters production. Once garments are in production, we cannot guarantee changes can be accommodated. See the "Order Changes" section below for details.
Decoration Options
What decoration methods do you offer?
We offer several decoration methods for custom team apparel, including:
- Screen printing – ideal for bold, high-volume designs
- Embroidery – great for structured caps, polos, and premium apparel
- Heat transfer / sublimation – full-color options for performance fabrics
- Tackle twill – classic layered lettering and numbers for jerseys
The best method depends on your garment type, design complexity, and quantity. Mention your preference when you request a quote and we'll recommend the right fit.
Can I add player names and numbers?
Yes. Individual player names and numbers can be added to most styles. Please provide a complete roster with names, numbers, and sizes when submitting your order or quote request.
Artwork Requirements
What file formats do you accept for artwork?
For the best results, please supply vector artwork in .AI, .EPS, or .PDF format with fonts outlined. High-resolution raster files (.PNG at 300 dpi or higher) may be accepted depending on the decoration method. JPEG files and low-resolution images are generally not suitable for production.
What if I don't have a finished logo or artwork?
No artwork yet? That's okay. Include a description of your design idea or any reference files when you submit your quote request, and we can discuss artwork preparation options, which may involve additional fees.
Production Timing
How long does production take?
Standard production time is 10–14 business days after artwork approval and order confirmation. Complex orders — such as those with individual names, numbers, or multi-location decoration — may require additional time. Rush production may be available for an additional fee; ask about it when you submit your quote.
When does the production clock start?
Production begins only after (1) your artwork has been approved, (2) your full roster and size run are confirmed, and (3) payment or a deposit has been received. Delays in any of these steps will push back your in-hands date.
Shipping & Delivery
How long does shipping take after production?
Shipping transit time depends on your chosen shipping method and destination. Typical ground transit within the US is 3–7 business days after the order ships. Expedited options are available. We'll provide a tracking number as soon as your order is on its way.
What is the total lead time from order to delivery?
Plan for 3–4 weeks total for a standard custom team order from artwork approval to delivery. This accounts for production (10–14 business days) plus shipping transit. If you have a hard deadline — like a game, tournament, or event — let us know upfront and we'll do our best to meet it.
Order Changes & Cancellations
Can I make changes after my order is placed?
Changes to artwork, sizes, quantities, or player details must be requested before production begins. Contact us immediately if you need to make a change. Once your order is in production, changes may not be possible and could incur additional charges.
What is your cancellation policy?
Orders cancelled before production begins may be subject to a cancellation fee to cover artwork and setup costs already incurred. Orders that have entered production cannot be cancelled. Please review our Refund Policy for full details.
Getting a Quote
How do I request a quote for a custom team order?
The fastest way to get started is to fill out our Request a Quote form. Include as many details as possible — sport/style, approximate quantity, decoration preference, and any artwork you have — so we can get back to you with accurate pricing quickly.
How long does it take to receive a quote?
We typically respond to quote requests within 1–2 business days. Complex or large orders may take a bit longer. Make sure to include your contact information and any deadline requirements so we can prioritize accordingly.
Still have questions? Submit your question through our quote form and we'll get back to you as soon as possible.